What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at RJ Hospitality Management?
Job Summary
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our hospitality team. In this role, you will be the first point of contact for our guests, ensuring a warm welcome and providing exceptional guest services throughout their stay. You will also be responsible for performing night audit duties, balancing accounts, and preparing reports to ensure the smooth operation of the hotel during overnight hours.
Duties
- Greet guests upon arrival with a friendly and professional demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
- Maintain accurate records of guest accounts and transactions.
- Perform night audit tasks, including balancing daily financial transactions and preparing reports for management.
- Respond to guest requests and resolve any issues or complaints in a timely manner.
- Ensure the front desk area is clean, organized, and welcoming at all times.
- Collaborate with other hotel departments to enhance guest experience.
- Utilize phone etiquette skills to manage incoming calls effectively.
Requirements
- Previous experience in guest relations or front desk operations is preferred.
- Knowledge of hotel management or hospitality management principles is a plus.
- Strong communication skills with an emphasis on phone etiquette.
- Multilingual abilities are highly desirable to assist diverse clientele.
- Ability to work flexible hours, including nights and weekends as required.
- Familiarity with night audit procedures is advantageous but not mandatory; training will be provided.
- A commitment to providing outstanding guest services in a resort or hotel environment.
Join our team and contribute to creating memorable experiences for our guests while developing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $16.00 - $20.21 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $16 - $20