What are the responsibilities and job description for the Customer Service Representative position at RJ Murray Co.?
HVAC Customer Service Representative
Our Customer Service team enjoys the benefits of a fast-paced environment, interacting with a variety of people, and technical knowledge learning opportunities.
Responsibilities include, but not limited to:
- Direct contact with customers, in-person and over the phone
- Enter Residential and Commercial orders into our ERP system
- Check on the status of orders with the manufacturers
- Call/email customers with order updates and stock availability
- Receiving and accounting for inventory
- Work with multiple different computer programs
- Learn our product offering to help provide ordering assistance or substitute items when needed
- Assist our Territory Managers when they’re on the road
- Backup the Customer Service Manager
- Cross-train in other areas (warranty, gov’t sales, phones)
Qualifications:
- HVAC products are technical by nature - able to learn technical terminology
- Must be able to interpret what the customer is asking for and translate that into what they need
- New products are introduced often, so you must adapt and learn quickly
- Very detailed oriented - part numbers are long and one digit can make a big difference
- Experience with technical products a plus
- Never give up attitude
- Computer skills a must
- Reliability, attention to detail and a professional demeanor needed
- A team player
- Willing to cross train in other areas
- Applicant should be able to work legally in the USA and be able to speak and write English fluently
- Candidate should be career oriented and will have the opportunity to advance
Candidates must be a self-starter, proficient with computers, work well under pressure, have good organizational skills, the ability to manage varied tasks simultaneously and work well with associates. Candidate should be able to put out high quality work in a fast paced environment.
Carrier Corporation is the world’s recognized leader in the HVAC industry and the R.J. Murray Company, Inc. is the oldest wholesale distributor of Carrier products, in business since 1933. We represent over 100 manufacturers of HVAC equipment, parts and supplies. Our customer base includes: Dealers, Mechanical Contractors, Industrials, Property Managers, Military, Local, State and Federal Government as well as exporting. Our main distribution facility is centrally located in Latham, N.Y. near the Albany Airport. Branch office location is Williston, VT. We offer an excellent work environment, professional staff, and are leaders in our industry.
R.J. Murray Co. is an equal opportunity employer and offers the following benefits:
*Health insurance
*Competitive salary
*Paid holidays
*401k plan with employer contributions
*Life insurance
*Paid vacation
*Paid sick and personal time off
*Long and short term disability insurance
*Employee discounts available
*Flexible Spending Plan
Job Type: Full-time
Pay: $42,000.00 - $44,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
People with a criminal record are encouraged to apply
Ability to Commute:
- Latham, NY 12110 (Required)
Work Location: In person
Salary : $42,000 - $44,000