What are the responsibilities and job description for the Customer Service Representative position at RJ-Staffing?
Job Title : Account Manager / Customer Service
Location : Wayne, NJ
Salary : $70,000-$80,000 bonus
Benefits : 401(k) matching, Health insurance, Paid time off
Work Schedule : 8 : 30am-5 : 00pm M-F On-site for training 3-6 months then hybrid 3 / 2
Overview : A growing family-owned Insurance Agency in business for over 85 years has expanded into the property and casualty business (auto, home and business insurance) and is in search of an Account Manager / Customer Services Rep. This role is crucial in ensuring excellent customer satisfaction. Seeking an experienced CSR with 2 years of marketing commercial lines accounts.
Responsibilities :
- Independently market / quote new business and account renewals.
- Understanding of commercial lines coverage(s), policy forms and documentation.
- Input client notes following email and calls with client into CRM
- Nurture client relationships and build rapport with new clients
- Answer inbound service calls and make outbound service calls
- Consistent follow up on client calls, emails, inquires, requests, timely and accurately
- Assist customers with online applications and online payments
- Follow up on online quotes to inform customers of the benefits of our products and pricing
- Complete sales transactions and processing of payments
- Practice customer focus, collaboration, and communication with team
Requirements :
NJ Property and Casualty Insurance License
3 years of experience in commercial lines
Experience with Applied EPIC
Excellent communication and presentation skills
Salary : $70,000 - $80,000
