What are the responsibilities and job description for the Genesys IVR Admin position at RKTech?
Job Summary
We are seeking a skilled Genesys IVR Admin to join our client's team. The ideal candidate will be responsible for managing and maintaining the Genesys Interactive Voice Response (IVR) system to ensure seamless operations.
Responsibilities
- Develop, configure, and maintain IVR applications within the Genesys platform.
- Collaborate with software development teams to integrate IVR solutions into existing systems and design IVR solutions aligned with business needs.
- Monitor and analyze IVR performance metrics to identify areas for improvement.
- Implement changes and enhancements to optimize IVR functionality.
- Provide technical support, troubleshoot system issues, and perform regular maintenance to ensure high system availability.
- Ensure compliance with security and data protection requirements.
- Maintain and update IVR documentation and assist in the creation of user manuals and training materials.
Requirements:
- Proven experience in Genesys IVR administration and configuration.
- Strong knowledge of Genesys Voice Platform (GVP) and IVR profile provisioning.
- Familiarity with IVR call-flow design, including user interaction blocks and business control settings.
- Experience with GVP reporting and diagnostic tools.
- Excellent troubleshooting, communication, and collaboration skills.
- Attention to detail and Ability to work with cross-functional teams to optimize customer service solutions.
Nice to have:
- Certifications in Genesys IVR or related technologies.
- Experience with cloud-based IVR systems (Genesys Cloud, AWS, Azure).
- Experience in software development, particularly with .NET, Python, C#, and C languages
- Familiarity with GitHub for version control and collaboration
- Knowledge of RESTful APIs and application development principles
If you are a talented Genesys IVR Admin looking to contribute your expertise to a dynamic team, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $70,000.00 - $100,000.00 per year
Compensation Package:
- 1099 contract
- Hourly pay
Schedule:
- Monday to Friday
Work Location: In person
Salary : $70,000 - $100,000