Customer Service Supervisor L111

RLS Logistics is a nationally recognized cold chain logistics provider (3PL) that offers LTL and TL transportation, cold storage warehousing and e-commerce fulfillment services.  Founded in 1968, we’re a family-owned company growing rapidly & looking for energetic, hardworking individuals to join our team. 

“Here at RLS we are excited about the direction our company is headed and the main reason is because of our team members.  RLS does not make a product, we provide a service and the level at which we are able to provide those services are a direct reflection of the strength of our team.  Our customers are able to concentrate on what they do best and trust us to do what we do best.  The hard work, determination and initiative our team members bring to work every day is one of our greatest value propositions.” Russell Leo and Tony Leo 

The job. What you will be doing as a Customer Service Supervisor, Cold Storage: 

• The Customer Service Supervisor, Cold Storage leads the Customer Service Team members and Traffic Clerks in carrying out all customer service activities. Ensures all paperwork is processed to maintain accurate inventory.  Oversees the generation of all related paperwork and necessary information required for customer work orders, report to the General Manager or anyone else that may need to know when any request deviates from the norm. Set appointments as needed for both incoming and outgoing activity. Maintain accurate procedures for all accounts. Maintain accurate traceability on all product HOLDs. Answer phone calls. Effectively correspond with Customer as required. Maintain office supplies. Help organize site events i.e. lunches, employee appreciating events.  

What you need to land this awesome job: 

• Education:  

• High School (GED) 

• Bachelors (Preferred) 

• Experience: 

• General office skills, ability to handle more than one task at a time. 

• Must be adept in use of Microsoft Apps, Knowledge of software or personal computers. 

• Must be willing to participate in company training programs. 

• Managing an office staff 

• License or Certification: N/A 

• Travel requirements: Occasional, As Needed 

• Minimum Physical requirements:  

• Light Lifting: Lifting under 20 pounds 

• Able to stand between (2-4 hours) 

• Minimum freezer exposure (trips in and out of freezer environment on an as needed basis) 

• Minimum level of noise (office environment) and accurate vision for computer and office general requirements. 

• Minimum Behavior requirements: You must Be Humble, Stay Hungry and Live Smart 

A day in the life (but not limited to): 

• Respond to Customer inquiries 

• Guides CSC and ICC insuring ultimate client experience in all interactions. 

• Processing orders and handling complaints in a prompt, courteous and effective manner. 

• Phone duties 

• Greeting visitors 

• Scheduling 

• Clerical duties as required 

• And all other duties as assigned by management 

What you can expect from us (but not limited to): 

• Overall work environment: A challenging, fast paced work environment where you can make a difference and grow personally and professionally. 

• Job specific work environment: Office setting, business casual 

• Shift: Monday- Friday 8:00 am – 5:00pm. Overtime as needed  

• Annual Potential Earnings: $60,840 - $67,600 DOE

• Goodies: Healthcare, Dental, PTO, 401k with company match 

• Even more goodies: Team member recognition awards and education opportunities 

Reports to and Direct Reports: 

• This position reports to the General Manager, Cold Storage and has 5 direct reports: 

• (4) Customer Service Coordinators 

• Traffic Clerk 

EOE 

Salary : $60,840 - $67,600