What are the responsibilities and job description for the Customer Service Supervisor position at Wawa?
Soar with us at Wawa.
We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart : Our Associates. At Wawa, youll be part of a caring team thats dedicated to helping all of us fly high together. Were team players, day-brighteners, and go-getters : and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. Were proud to be a part of a winning team of Associate owners who shape our success. Were committed to helping our communities and one another at every turn, because we know that when we fly together, theres no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.
Job Description
The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist store management in customer service, product availability, safety, shift management, and vendor care. The Customer Service Supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals. Where applicable, this position will assist the management team with managing the fuel offer.
Principal Duties :
- Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries and solicit customer feedback and input. Respond to and resolve customer inquiries in a courteous and timely manner.
- Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same.
- Provide direction, motivation, and coaching for associates during the shift.
- Ensure the 24 / 7 execution of all customer service programs and processes.
- Ensure execution of established safety, security, quality, and store operations policies, procedures and practices. Responsible for all cash processes which also include deposit preparation, lottery, gift cards, and checks where applicable.
- Complete cash and lottery processes.
- Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders.
- Check in vendors.
- Recognize associates and celebrate accomplishments.
Essential Functions :
Basic Qualifications :
Exceptional Customer Service
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
