Information Technology Manager

IT SYSTEMS SUPPORT MANAGER

BASIC FUNCTION                                                                 

IT Systems Manager implement, maintain, and support Ragged Mountain technology infrastructure.  The job will focus on hardware and software deployment, phone system implementation, minor A/V issues and support for other computing hardware, software, and networking systems.

CHARACTERISTIC DUTIES & RESPONSIBILITIES                                       

• Provide support across all IT infrastructure components
• Provide support and issue escalation for Ski Ticketing system
• Provide support for financial tracking of IT purchases against budget.
• Develop various projects as required, to include investigation of hardware and software components as needed.
• implementation, maintenance, and support of Ragged Mountains IT infrastructure and supporting software.
• Provide on-site support on weekends through ski season and as required for special events and projects
• Respond to alerts from monitoring systems.
• Oversight of guest internet connectivity issues
• Strictly follow all PCI requirements and help ensure they are followed in all areas of the organization
• Oversight of phone system / voicemail issues

• Computer and networking hardware systems experience in maintenance and troubleshooting problems.
• Knowledge of Point of Sales systems
• Knowledge/experience combating viruses, spam, and spyware on client computers.
• Basic TCP/IP Networking knowledge and familiarity with, VLANS, VPN’s, and wireless networks.
• Fluency with Microsoft Windows and Office software support and troubleshooting, with an adept ability to learn new software quickly.
• Solid written and verbal communication skills
• Follow all RMR rules, procedures and policies
• Must be able to lift and transport up to 50 pounds of moderately bulky objects, such as computers and peripherals.

At Ragged Mountain we work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change at any time, with or without a change in title, benefits or salary. Like most jobs in the recreation field, this position requires a flexible schedule, working holidays, weekends and long hours as necessary.

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