Director of Housekeeping

We are seeking an experienced and dedicated Director of Housekeeping to oversee all aspects of housekeeping operations for Resort Management Company. The ideal candidate will be responsible for maintaining the highest standards of cleanliness, hygiene, and presentation across our properties. As a leader of the housekeeping department, you will manage a team of housekeeping staff, coordinate daily operations, and ensure that our owners and guests enjoy an immaculate and comfortable environment.

Key Responsibilities:

• Leadership & Team Management:
  • Lead, motivate, and develop the housekeeping team, ensuring high performance, engagement, and a positive working environment.
  • Oversee scheduling, staffing, and training of housekeeping personnel to meet operational demands.
  • Conduct regular performance reviews, provide feedback, and implement professional development programs for staff.
• Quality Control & Standards:
  • Establish and enforce cleaning standards, procedures, and policies to ensure all rooms, common areas, and facilities are spotless and well-maintained.
  • Perform regular inspections of rooms and public areas to monitor cleanliness and order, ensuring compliance with company standards.
  • Respond promptly to guest or tenant complaints, ensuring any issues related to cleanliness are resolved quickly and professionally.
• Operational Management:
  • Develop and manage the department's budget, ensuring cost-effective use of resources while maintaining high cleanliness standards.
  • Manage inventory control for cleaning supplies and equipment, ensuring adequate stock levels and the proper functioning of tools and machines.
  • Coordinate with other departments (front desk, maintenance, etc.) to ensure seamless operations and exceptional guest/tenant satisfaction.
• Health & Safety Compliance:
  • Ensure adherence to all health and safety regulations, including proper handling and disposal of cleaning products and hazardous materials.
  • Conduct regular training on safety protocols, including safe lifting techniques, chemical handling, and emergency procedures.
  • Stay current on industry best practices and implement changes as necessary to ensure safe working conditions.
• Guest & Tenant Satisfaction:
  • Ensure that guest or tenant requests for additional services are handled efficiently and professionally.
  • Ensure high satisfaction levels by maintaining a welcoming, clean, and comfortable environment throughout the property.
• Reporting & Administrative Duties:
  • Prepare and submit regular reports on housekeeping operations, including staffing, inventory, and guest satisfaction metrics.
  • Develop and implement operational improvements to streamline processes and enhance productivity.

Qualifications:

• Experience:
  • Minimum of 5-7 years in housekeeping or facilities management, with at least 3 years in a supervisory or managerial role, preferably within a hotel, resort, or property management environment.
• Education:
  • High school diploma or equivalent required; Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Skills & Competencies:
  • Proven ability to lead and inspire teams, fostering a positive and productive work culture.
  • Strong knowledge of housekeeping operations, cleaning procedures, and maintenance protocols.
  • Excellent organizational and time-management skills, with the ability to prioritize tasks effectively.
  • Strong communication skills, both written and verbal, with the ability to interact professionally with guests, tenants, and staff.
  • Budgeting and cost-control experience is highly desirable.
  • In-depth understanding of health and safety regulations in housekeeping operations.
  • Proficiency with property management software and Microsoft Office Suite.
• Physical Requirements:
  • Ability to walk, stand, bend, and lift for extended periods of time.
  • Must be able to lift up to 30 lbs and handle physically demanding tasks.