Resort Manager

Job Summary:
The Resort Manager will be responsible for overseeing the entire operation of the resort, ensuring guest satisfaction, and managing staff, resources, and budgets efficiently. This role requires a leader who can ensure that the resort runs smoothly while maintaining a high standard of service. The Resort Manager will work closely with the corporate team to develop strategies for maximizing revenue and creating a memorable guest experience.

Key Responsibilities:

• Operational Management:

  • Oversee day-to-day resort operations, including guest services, landscaping, housekeeping, and maintenance.
  • Ensure the resort operates within budget, meets revenue targets, and complies with all local regulations and safety standards.
  • Establish and enforce policies and procedures to maintain high standards of cleanliness, guest experience, and safety.

• Team Leadership & Staff Management:

  • Lead, train, and motivate resort staff to deliver excellent guest service and uphold the company's values and standards.
  • Conduct regular performance evaluations and provide coaching for staff development.
  • Handle employee relations, ensuring a positive and productive work environment.

• Guest Experience & Satisfaction:

  • Ensure exceptional guest service and resolve guest concerns or complaints promptly and professionally.
  • Develop and implement strategies to enhance guest experience and encourage repeat visits.
  • Monitor guest feedback and reviews to identify areas for improvement.

• Financial Oversight:

  • Implement cost control measures and seek opportunities to increase profitability.
  • Monitor key performance indicators (KPIs) and adjust strategies to improve financial performance.

• Marketing & Sales:

  • Collaborate with the marketing team to create promotional campaigns and attract new guests.
  • Analyze market trends and competitor offerings to ensure the resort remains competitive in the market.
  • Assist in developing pricing strategies and package deals to increase occupancy and revenue.

• Safety & Compliance:

  • Ensure the resort complies with all local laws, regulations, and health and safety standards.
  • Oversee safety protocols and emergency procedures, ensuring the well-being of guests and staff.
  • Regularly inspect resort facilities to ensure they are in top condition.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
• Minimum of 5 years of experience in resort or hotel management, with at least 2 years in a leadership role.
• Strong knowledge of resort operations, including guest services, housekeeping, food and beverage, and maintenance.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to manage budgets, financial reports, and KPIs.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Exceptional customer service and guest relations experience.
• Ability to work flexible hours, including weekends and holidays, as needed.

Benefits:

• Competitive salary and performance-based incentives.
• Health, dental, and vision insurance.
• Paid vacation and holidays.
• Opportunities for professional development and career advancement.
• Employee discounts on resort services and amenities.