What are the responsibilities and job description for the Convention Services Manager (RESORT/HOTEL EXPERIENCE REQUIRED) position at Sonesta Resort Hilton Head Island?
Coordinate Convention Services activities at the hotel for meetings and conferences. Work with the Sales department for servicing of bookings and communicate all group requirements to hotel departments. Maintain function files. Verify necessary information, i.e., number of people, price and total costs with group contact(s). Coordinate food, beverage and table arrangements and complete as specified. Responsible for complete follow-up and coordination of services for assigned groups.
Job Description
- Perform job functions with attention to detail, speed and accuracy.
- Be a clear thinker, remaining calm in resolving problems using good judgment.
- Follow directions thoroughly.
- Understand guests’ needs.
- Maintain regular and punctual attendance.
- Adhere to Sonesta grooming standards.
- Uphold and exemplify Sonesta Service Excellence®.
- Work cohesively with co-workers as part of a team.
- Work with minimal supervision.
- Maintain confidentiality of guest and associates information and pertinent hotel data.
- Work well under pressure of organizing and attaining production schedules and timelines.
- Resolve guest complaints ensuring guest satisfaction.
- Carry out all safety and emergency procedures (i.e. fire, crowd control, inclement weather, etc.).
- Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Review hotel status and activities on a daily basis
Additional Job Information/Anticipated
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Benefits:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Job Type: Full-time
Pay: $62,000.00 - $72,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Relocation assistance
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Ability to Commute:
- Hilton Head Island, SC 29928 (Preferred)
Ability to Relocate:
- Hilton Head Island, SC 29928: Relocate before starting work (Preferred)
Work Location: In person
Salary : $62,000 - $72,000
