Service Scheduler

RMS Roller-Grinder is innovative manufacturing and service company that believes in taking a hands-on approach in providing the most advanced industry-leading equipment with exceptional customer service, providing our customers the most consistent quality products, and building a lasting partnership. The team at RMS has been able to achieve this by hiring team members that share our Core Values, strive for continuous operational & self-Improvement, and are willing to try something new to grow.

We are looking to add a Service Scheduler to our team in our Customer Support Department! Our ideal team member will share our core values, have great communication skills, have a knack for planning, and have a hunger to continue to develop and grow.

Here is what you will do:

• Communicate with customers to list, prioritize, and plan for upcoming service work.
• Review the work that is being scheduled and identify any special parts, tools, or instructions that will be needed to complete the work.
• Schedule service routes to complete the needed work with the available team members and mill wrights each week.
• Assist service team members with route logistics, tracking down parts/equipment, and working through issues that arise.
• Accurately record and update customer information in our CRM to ensure we have the most up to date information.
• Work with the machine shop to schedule the service rolls that will be needed for upcoming routes.
• Set up parcel, LTL, and flatbed shipping for service parts and equipment.
• Trouble shoot customer machine and operational issues as needed.

Type of Team Member we are looking for:

• An individual that has a high attention to detail to ensure customer information is being accurately captured, service routes are efficiently scheduled, and that service work orders have all needed information.
• An outgoing individual that is not afraid to call customers and can navigate through difficult conversations when needed.
• An individual willing to ask questions to further their learning and questions out of standard conditions.
• An individual that is personable and easy to communicate with.
• An individual that has good documentation skills for critical information & QA standards.

Company Culture Benefits:

• Dynamic Work Environment:
  • Be part of a collaborative and energetic team that values innovation and continuous improvement.
• Family-Oriented Culture with Flexible Schedules:
  • Embrace a workplace that understands you are not just an employee – you are a Team Member with family commitments. Enjoy the flexibility to manage your schedule.
• Competitive Compensation:
  • Enjoy a competitive wage ($23.00-$25.00/hour) with performance-based incentives and benefits such as healthcare, dental, vision and more.
• Generous PTO:
  • RMS believes in a work-life balance, starting with 3 weeks of PTO in your first year, growing to 5 weeks PTO after 5 years.
• Career Growth Opportunities:
  • We invest in your skill & professional development, providing opportunities for career advancement within the organization.
• Innovative Products & Exceptional Customer Service:
  • Represent a company that takes pride in delivering innovative equipment and partners with our customers exceeding their expectations.

Education and Experience:

• High school diploma or equivalent.
• Previous customer service experience is a plus but not needed.

EOE