What are the responsibilities and job description for the Level II IT Technician: On-site & Remote Support Position position at Rnc, Inc.?

Please email resumes to staci@rncinc.net

This position is NOT remote and requires candidate to be in-office, located in Irvine, CA

Level I - II IT Technician : On-site & Remote Support Position

RNC, Inc. is seeking the ideal candidate to join our team as a Level II Technician providing on-site and remote support. Along with technical skills, we are seeking a candidate capable of multi-tasking, working under pressure, meeting deadlines, taking the initiative to complete tasks, and having great customer service skills. This position will require you to be onsite at client locations in Irvine a minimum of 3-4 days a week, so effective communication skills and a professional appearance are a must!

A successful candidate will have :

Effective communication skills with non-technical clients
Great problem-solving skills
Strong Microsoft Active Directory experience
Office 365 and Azure knowledge
Meraki product experience
Datto product experience
Sharepoint / OneDrive & Teams experience
ITGlue experience
Bonus experience : Autotask and ConnectWise

This position includes the following responsibilities :

Serve as an escalation point for Help Desk tickets. Support, troubleshoot, research, and resolve computer hardware and software problems related to :

operating system and application installations,

network, hardware deployment and recovery, and

installation and upgrade of new and existing computer equipment.

Build, configure, and modify workstations, including :

installation of operating systems, applications, and company-specific files,

configuring security settings,

adding hardware drivers, and

updating and patching operating systems and applications.

Perform maintenance tasks and configuration with desktop management software tools including :

software updates and patches,

remote control tools,

application inventory and management,

inventory reporting and IT asset management

imaging computers

Establish and maintain user accounts and passwords in accordance with company information security guidelines.

Expectations :

A high degree of accuracy and attention to detail

Able to work independently, multi-task, and take ownership of various parts of a project or initiative

Able to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements

Great organizational skills. Able to prioritize tasks while handling various projects simultaneously

Work with internal teams and cross-functionally

Two to three years Managed Service Provider (MSP) experience preferred

Good driving record required

We are looking for candidates with a minimum of 2 years of IT experience in a business environment(preferred)

Job Description

Customer service

Desktop support, manage client requests

Communicate with vendors

Evaluate and document client systems

Install software, hardware, troubleshoot Windows OS, backups, and other computer infrastructure

Configure workstations, deploy tablets, phones, printers, and imaging solutions

Manage support tickets and escalation

Respond to system alerts, outages, and service requests

Perform other work-related duties as assigned.

Job Type : Full-time

Schedule : Monday-Friday : 9am – 5pm

Expectation : in-person 4 days a week, with option to work remote 1 day a week (TBD)

Benefits include :

Paid Holidays

Health Insurance

Job Type : Full-time

Pay : $22.00 - $27.00 per hour

Benefits :

Health insurance

Paid time off

Schedule :

8 hour shift

Monday to Friday

Ability to commute / relocate :

Aliso Viejo, CA : Reliably commute or planning to relocate before starting work (Required)

Experience :

Help desk : 2 years (Required)

Windows : 2 years (Required)

Work Location : Hybrid remote in Aliso Viejo, CA

Salary : $22 - $27

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Level II IT Technician: On-site & Remote Support Position

What are the responsibilities and job description for the Level II IT Technician: On-site & Remote Support Position position at Rnc, Inc.?

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