What are the responsibilities and job description for the Collection Representative position at RNR Tire Express 2700?
About RNR
RNR Tire Express is a leading national franchise specializing in quality tires and custom wheels. We offer convenient and affordable payment options tailored to fit each customer’s unique budget. Since our founding in 2000, RNR has expanded to over 200 locations across 29 states.
At RNR we have built a culture around “SERVING our customer and not just providing them service”. We support and empower our team members with excellent training and tools which enables them to provide our customers with a unique and exceptional experience.
Account Manager Position Summary
We are seeking a dedicated, flexible, and self-driven Account Manager who thrives in a fast-paced environment. This role requires strong task management, problem-solving, and relationship-building skills to meet weekly goals while enhancing both customer satisfaction and company success.
As an Account Manager, you will play a key role in helping customers stay on track with their payment plans, guiding them toward product ownership, and providing exceptional service to strengthen long-term relationships. Your ability to proactively engage with customers, resolve concerns, and drive retention will be essential to success in this role.
Compensation
Make between $ 37,000 - $50,000 w/ bonus
Responsibilities:
- Recognize and create opportunities to renew customer agreements
- Contact past due accounts by phone / text
- Demonstrate diligence, urgency, impartiality and consistency regarding
- accounts
- Contact references on expired accounts
- Schedule voluntary turn-ins of merchandise
- Conduct field visits to past-due customers to re-establish communication, assess
- their situation, and work toward resolving payment issues while maintaining
- positive customer relationships.
- Complete 25 calls per hour
Requirements:
- Valid state driver license with a clean driving history
- Pass drug screen and background check
- Three years collections experience
- Stand for long periods of time
- Lifting and exerting up to 40 lbs
- Professional Proficiency in English
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: No less than 40 per week
Experience:
- Collections: 3 years (Required)
- Customer service: 3 years (Required)
- Rent to Own / Leasing: 1 year (Preferred)
Ability to Commute:
- Portland, OR 97232 (Required)
Work Location: In person
Salary : $16 - $20