Customer Service Supervisor

Overview

Join Road Runner Sports as our next Support Center Supervisor! In this role you will be responsible for supervising a coordinating our VIP Retention Team. Your support will include the tracking a reporting of VIP membership inquiries, collaborating with the Solutions Team Manager and Rewards Team Manager.About us     • Road Runner Sports is proud to have been recognized as the 2023 Footwear Retailer of the Year by Footwear Magazine.     • Founded in a San Diego garage over 40 years ago.     • Road Runner Sports has 50 stores across the country, and we are growing!     • Our Values, Mission & Purpose (we call them Our 6 Pillars) are Be Different, Bring the WOW, Build something great together, Get Moving, Stay Active, and Live Healthy.What you will get to do as the Retention Team Supervisor with Road Runner Sports:     • Responsible for up to 20 Team Members, overall retention of Team Members and partnering with the Recruiting Team to coordinate ample amount of team members are on the Retention Team to meet your team's goals,      • Ensure team meets standards through call monitoring, one-on-one coaching, and statistical review      • Tracking VIP retention inquiries to better understand and address member needs     • Review analysis of activities including Saves completed, AUX adherence, and time& attendance     • Support management of department costs, support cost-saving initiatives and revenue generating initiatives     • Responsible for performance of direct reports      • Ensure appropriate verbalization of company vision     • Participate in updates of departmental goals and budget processes      • Responsible for timely performance reviews and accountability measures      • Analyzing a variety of data to obtain more information about customer-related needs to develop appropriate actions to reach resolution in a timely manner     • Responsible to miscellaneous projects as delegated, such as cross-training opportunities, to support the improving of customer experience and supporting the company visionQualifications:     • Bachelor’s degree (BA/BS) from a four-year University; or equivalent combination of education and experience     • Ability to interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals     • Ability to speak effectively before groups of customers or team members of the organization, as well as communicate effectively in written form     • Ability to calculate figures including discount, interest, commissions, and percentages      • Ability to use appropriate problem-solving skills      • Intermediate to advanced Microsoft Office skills; specifically Word and Excel

Your rewards!     • Earn competitive pay      • Be the envy of your friends with discounts on ALL the latest gear and footwear     • Enjoy free running and walking events

Acknowledgments

After acceptance of a potential offer, the successful completion of a background check will be required prior to start date. The offer is contingent upon the information received in this report, and will be carried out in accordance with Local, State, and Federal laws.

We’re committed to protecting your privacy rights. We collect personal information from you, including personally identifying information, professional or employment-related information, and educational information. The purpose of this collection is to assist in evaluating your application for employment.

To ensure your application is received as timely as possible, we encourage you to apply directly onto our Road Runner Sports Career page.

As you apply directly on our site, we will be reaching out to you within the next 10 days should your experience and qualifications meet our requirements for this position.

Road Runner Sports is committed to a diverse and inclusive workplace. Road Runner Sports is an e-verify organization and an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. 

Compensation Min

Compensation Max

Salary : $63,000 - $69,000