Dispatcher - Itasca, IL

Job Summary: The Dispatcher works independently and as part of the management team to maintain and increase customer base and drivers. The Dispatcher interacts with all levels of employees on a regular basis and utilizes independent judgment regarding general business operations and policies. The Dispatcher coordinates pick-up and delivery of loads with customers, drivers and co-workers and assures delivery of freight to customers on time and to the customer’s satisfaction.

Essential Functions:

• Ensures all driver loads are covered and on time
• Confirms drivers have the right equipment for their pick-ups
• Requests needed paperwork for loads
• Traces loads/shipments
• Manages freight volume if issues arise
• Monitors equipment to move it as quickly as possible to reduce per diem costs for empty equipment
• Performs or serves as back up for yard checks
• Issues keys, record sheets and credentials to drivers
• Monitors on-time performance
• Prepares tracking reports for customers
• Issues disciplinary action for drivers that violate company policy; assists in decisions regarding hiring and firing of drivers as needed
• Communicates with customers and customer service management regarding scheduling appointments and problems that arise with pick-up or delivery of loads; works to ensure customer is satisfied
• Enters customer loads into system; updates loads when drivers call in
• Coordinates with vendors for equipment repairs
• Plans drivers’ dispatch, assigns loads to drivers according to business needs and driver capabilities
• Communicates with drivers to provide dispatch instructions
• Assists drivers in resolving complex issues
• Communicates driver issues to supervisor; issues disciplinary action to drivers as needed
• Coordinates with other terminals to meet customer needs and ensure all pick-ups are made
• Prevents any unnecessary company charges or liabilities
• Maintains record of mileage, fuel used, repairs made and other expenses
• Other duties as assigned
• Requirements:
• Experience in the intermodal transportation industry strongly preferred
• Associates degree or equivalent combination of education and relative experience
• Ability to use various computer systems
• Excellent communication, both written and verbal
• Ability to read and interpret business reports and daily logs
• Ability to work under general supervision
• Flexible; able to work in fast-paced environment
• Ability to work long hours if necessary to handle special customer requests
• Ability to exercise discretion and independent thinking regarding the general operation of the business.
• All potential new hires must pass a drug test and background check.

Job Type: Full-time

Pay: $58,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Work Location: In person

Salary : $58,000 - $70,000