Data-Driven Procurement Analyst

Roadside Protect is committed to delivering an industry best emergency roadside assistance experience for our customers. The best experience means a satisfied customer who has their emergency handled efficiently and timely by an understanding and empathetic company.

As our Procurement Data Analyst, in the Network Department, you will be supporting roadside assistance partner growth and optimization within the Roadside Protect organization. ONSITE POSITION Based in our Itasca, IL office.(United States).

Office Perks:

• Fun Work Environment
• Conveniently Located with Easy Highway Access
• Onsite Gym
• Spacious Lunchroom
• Massage Chairs
• Newly renovated Building

About Roadside Protect

• Roadside Protect is a strong provider of towing and roadside administration services in the U.S. and Canada
• Bosch Service Solutions acquired Roadside Protect as of January 31, 2025 and plans to further expand its mobility service business in the U.S. by acquiring Roadside Protect.
• By connecting both companies, Roadside Protect’s deep regional industry knowledge is brought together with Bosch’s technology and service expertise and global service setup

Data Analyst, Procurement Job Description and Mission:

The Procurement Data Analyst is a dual role that is 60% data analysis and 40% procurement driven by data insights. This role is key to data-driven initiatives for the group, acting vital between raw data and actionable insights. This position dissects datasets, identifies patterns, and leverages those insights to drive business growth. The role requires technical expertise to extract value from data and collaborate this with internal and external stakeholders. You will then leverage data to determine where to spend time developing partnerships used to assist our customers.

Responsibilities

• Provide actionable analytics reporting, analysis, and recommendations for various product lines
• Develop and create analytics dashboards with tools such as Adobe Analytics, Tableau, and Excel
• Perform deep dives and segmentation analysis from various data sources and tools
• Work with various teams, including sales, account management, and operations
• Lead towing and roadside assistance procurement activities using data
• Manage multiple projects and deadlines

Key Outcomes:

Advanced analytics: Develop and deploy advanced analytical models to improve our understanding of Network supply and demand, identify operational inefficiencies, and deliver actionable recommendations to leadership

Performance monitoring: Implement real-time dashboards and reporting to track and assess Network performance against established metrics

Stakeholder feedback analysis: Analyze feedback, ratings, and reviews from multiple sources and stakeholders to gain insights into service quality, customer satisfaction, and provider satisfaction, identifying actionable insights for improvement

Service provider insights: Develop operational and performance data to generate actionable insights and recommendations for 3rd party service providers, enabling them to enhance their service delivery, optimize processes, and align more closely with organizational objectives

Capacity analysis and modeling: Analyze the capacity of our Network, identifying gaps, weaknesses, and opportunities to improve operational efficiency and service quality, making recommendations for Network recruiting, retention, and optimization

Smart procurement: Develop and lead a dynamic partnership model that is based on real-time data and growth patterns

Requirements

• BA/BS degree or equivalent experience in relevant field
• 3 - 5 years of business and data analysis experience
• Experience with Adobe Analytics, Google Analytics, Tableau
• Advanced Excel skills
• Knowledge and use of statistics, statistical modeling, database management, data interpretation, and/or data science is a plus
• Strong verbal and written communication skills and must also be a logical thinker with the ability to communicate clearly and effectively to high-level executives and relevant stakeholders
• Strong problem-solving skills and business acumen

Roadside Protect provided the following inclusive hiring information:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Why join us?
We are a 22-year-old company that is passionate about delivering an incredible customer experience. Our company provides roadside assistance administration services. We offer competitive compensation and benefits in a growing company environment. Our employees have rated Roadside Protect as a Great Place To Work!

Job Type: Full-time

Pay: $85,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Education:

• Bachelor's (Preferred)

Experience:

• business and data analysis: 3 years (Required)

Ability to Commute:

• Itasca, IL 60143 (Required)

Work Location: In person

Salary : $85,000 - $95,000