MNsure Navigator Program Manager

Position Overview:

The MNsure Navigator Program Manager is responsible for overseeing and managing the MNsure Navigator program, ensuring high-quality service delivery, compliance with state regulations, and effective outreach to the community. This role includes supervising a team of MNsure Navigators, coordinating partnerships, managing reporting requirements, and developing strategies to improve health insurance enrollment for underserved populations.

Key Responsibilities:

Program Management & Compliance:

• Oversee the MNsure Navigator program to ensure compliance with MNsure guidelines, state regulations, and organizational policies.

• Ensure all MNsure Navigators maintain certification, training, and continuing education requirements.

• Monitor program performance metrics and develop strategies to improve enrollment rates and customer satisfaction.

• Develop, implement, and update policies and procedures for Navigator services.

• Prepare and submit required reports to MNsure and funding agencies.

Team Supervision & Training:

• Recruit, train, and supervise a team of MNsure Navigators, providing guidance and professional development opportunities.

• Conduct regular team meetings, performance evaluations, and case reviews to ensure high-quality service delivery.

• Serve as the primary resource for complex cases, troubleshooting application issues and resolving barriers to enrollment.

Community Outreach & Partnerships:

• Develop and manage partnerships with community organizations, healthcare providers, and government agencies to expand program reach.

• Coordinate and lead outreach events, enrollment fairs, and informational sessions to promote MNsure and increase awareness of available health coverage options.

• Represent the organization at stakeholder meetings, conferences, and public forums related to healthcare access and insurance enrollment.

Client Services & Support:

• Ensure that clients receive accurate, culturally competent, and trauma-informed assistance in applying for Medical Assistance (MA), MinnesotaCare, and Qualified Health Plans (QHPs) through MNsure.

• Implement quality assurance measures to maintain high standards of service and ensure timely resolution of application issues.

• Stay updated on policy changes, program updates, and eligibility requirements to provide expert guidance to both staff and clients.

Qualifications & Requirements:

• Bachelor’s degree in Public Health, Social Work, Business Administration, or a related field (Master’s degree preferred).

• 3-5 years of experience in healthcare access programs, health insurance enrollment, or social services.

• 2 years of supervisory experience managing teams, preferably in a non-profit or community-based setting.

• Certification as a MNsure Navigator (or ability to obtain certification within 60 days of hire).

• Strong knowledge of Medical Assistance (MA), MinnesotaCare, and health insurance policies.

• Experience in program management, grant compliance, and performance monitoring.

• Excellent leadership, organizational, and communication skills.

• Ability to work effectively with diverse populations, including individuals with disabilities, limited English proficiency, and those experiencing homelessness.

• Proficiency in Microsoft Office Suite, data management systems, and online application platforms.

• Ability to work some evenings and weekends for outreach events.

Preferred Qualifications:

• Experience working with MNsure, Medicaid, or other public health insurance programs.

• Bilingual in Spanish, Somali, Hmong, or another language commonly spoken in Minnesota.

• Familiarity with Minnesota Department of Human Services (DHS) policies and community health resources.

Benefits:

• Competitive salary and benefits package

• Paid time off (PTO) and holidays

• Professional development and training opportunities

Job Types: Part-time, Contract

Pay: $18.00 - $28.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Paid time off

Compensation Package:

• 1099 contract
• Bonus opportunities
• Signing bonus

Schedule:

• Monday to Friday

Experience:

• MNsure: 1 year (Required)

Ability to Commute:

• Minneapolis, MN 55416 (Required)

Ability to Relocate:

• Minneapolis, MN 55416: Relocate before starting work (Required)

Work Location: Hybrid remote in Minneapolis, MN 55416

Salary : $18 - $28