Operations Manager

Company Overview

Roadway Moving, a leading national moving company, has been delivering excellence in customer service and operational efficiency for over 16 years. Headquartered in New York, we operate multiple branches across the country and pride ourselves on our strong network and commitment to innovation.

We are seeking a driven and experienced Operations Manager to lead our moving and warehouse operations in Chicago. This role offers the opportunity to own and grow the business while achieving outstanding results. The ideal candidate will explore new strategies to expand this successful vertical and leverage Roadway’s extensive network to achieve holistic growth.

This is a unique opportunity to spearhead one of Roadway’s key strategic initiatives and drive its next phase of expansion.

Key Responsibilities

• Strategic Growth: Scale and expand Roadway’s moving operations as we increase our footprint.
• Financial Oversight: Own and analyze P&L statements to identify cost drivers and revenue opportunities, optimizing for sustainable long-term growth.
• Process Optimization: Build and refine systems and processes to improve efficiency and reduce operational bottlenecks.
• Budget & Expense Management: Collaborate with Finance and Accounting to prepare budgets and manage expenses effectively.
• Vendor & Team Collaboration: Establish strong partnerships with external vendors and foster robust relationships across internal departments.
• Performance Monitoring: Define, track, and report key performance indicators while pursuing continuous improvement across all aspects of operations.
• Safety Advocacy: Promote safety practices for movers, drivers, and warhouse operations.
• Leadership & Team Management: Hire, train, and manage movers, ensuring an exceptional customer experience and a motivated team.
• Dispatch & Logistics: Oversee scheduling and dispatch of movers, trucks, and materials for seamless move execution.
• Warehouse Oversight: Manage a 10,000 sq. ft. warehouse, including staff, inventory, and in/out storage operations.
• Administrative Tasks: Handle office responsibilities, including answering calls, creating reports, and using tools like Microsoft Office and CRM systems.
• Problem-Solving: Tackle challenges decisively and confidently to maintain smooth operations.

Qualifications

• Must have minimum of 3 years in the moving and storage industry.
• At least 3 years of experience in a leadership role.
• Flexibility to work extended hours, including weekends.
• Strong analytical skills with a long-term perspective on problem-solving.
• Exceptional customer service capabilities.
• High level of organization and meticulous attention to detail.
• Ability to collaborate effectively with internal and external stakeholders.
• Excellent oral and written communication skills.
• Proficiency in CRM systems, Excel, and other advanced tools.
• Knowledge of DOT compliance and local regulations.
• Proven ability to recruit, hire, and manage teams and warehouse staff.
• Familiarity with the Chicago area and an established local network of professionals is strongly preferred.

Why Join Us?

This role is an opportunity to contribute to a growing, dynamic organization in a pivotal capacity. We are committed to supporting our team members’ growth and ensuring a collaborative, inclusive work environment.

Equal Opportunity Employer

Roadway Moving, Inc. is dedicated to diversity and inclusion. We prohibit discrimination based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all aspects of employment, including hiring, promotion, termination, compensation, and training. Hiring decisions are made based on qualifications, merit, and business needs.

Note: This is a growth-oriented position, and only candidates meeting most of the qualifications will be considered. The description provided is not exhaustive, and additional responsibilities may be assigned as needed to achieve company goals.