General Manager

OUR MISSION

To Elevate The Campground Experience

In 2022 Roam America was founded on the belief that road adventurers were underserved by the existing camping options and deserve a better experience. We're beyond excited for you to join us, and we look forward to sharing future locations soon.

Springville/Provo KOA RV Resort - General Manager

Springville/Provo KOA and Lodging Resort is in Springville Utah! The resort is positioned to become a market leader and consists of 220 RV Sites, 4 tent sites, and exceptional guest amenities including an updated clubhouse. Located near Provo City.

Position Overview

The General Manager position is responsible for the day-to-day operations of this resort, establishing a healthy work environment centered around employee well-being and professional staff management in pursuit of business objectives and guest satisfaction.

Responsibilities

• Managing amenities
• Leading a team by demonstrating exemplary guest service.
• Supporting professional development of team members
• Effective labor management
• Strong decision making as it pertains to safety and customer well-being.
• Interviewing, hiring, onboarding, and training team
• Uniting a team under common goals relating to customer satisfaction and financial progress
• Reviewing financial reports relating to P&L and budgets
• Tracking KPIs, and accurate reporting
• Ensuring compliance with all federal, state, and local agencies relating to resort operations (includes all required lodging, employment, operating, health, and environmental permitting and licensing)
• Developing and implementing action plans to increase guest satisfaction while maintaining a consistent high level of service
• Managing company policies and standards
• Strong ability to drive and cultivate business to the resort
• Maintaining an organized, clean, and operational park.
• Working with Regional Management to address issues that could affect resort operations.
  
  

Ideal Candidate

• Minimum of 2 years' experience in hospitality/property management, RV management experience preferred
• Strong understanding of P&L's and budgets
• Detail oriented, organized and driven
• Effective leadership skills
• Experience in mentoring a team and encouraging career longevity within the company
• Schedule flexibility, including ability to be on-call during non-business hours
• Strong networking skills
• Results-driven
• Computer proficiency –experience using Google Suite or Microsoft Office.
• Understanding of property management software, point of sale and phone system
• High School Diploma or GED
• Must have a valid driver's license
• Ability to work outdoors in extreme elements including heat and cold, as needed
• Ability to lift up to 30lbs, as needed.
  
  

Benefits

• Health, Dental and Vision Benefits
• Training & Development
• Paid Parental Leave
• Paid Time Off
• Travel Discounts at our Affiliated Parks
• Supportive Work Environment
  
  

ROAM America Management, LLC. is an equal opportunity employer.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

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