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Customer Service

Roanoke County, VA
Roanoke, VA Full Time
POSTED ON 3/29/2025
AVAILABLE BEFORE 5/29/2025

GENERAL DESCRIPTION

Performs work of moderate difficulty in assisting internal and external customers with requests for information or services and in resolving customer requests, complaints, or problems; maintains customer accounts and interprets center policies and procedures. Work is performed under general supervision, often using independent judgment to resolve situations. Performs related work and other duties as assigned.

  • Seasonal/various shifts available for Splash Valley operational hours. May include holidays and special event hours as needed.
  • Shift Hours and/or Days worked: Thursday through Sunday
  • Hours Required for this position: Up to 30/week

ESSENTIAL JOB FUNCTIONS

  • Delivers uncompromising customer service responding immediately to customer requests, inquiries, and concerns.
  • Works directly with the public in person and on the phone demonstrating good communication skills in a warm and friendly manner.
  • Provides information regarding services offered and assists customers, sometimes dealing with difficult situations or people.
  • Performs related administrative work including data entry and record keeping. Reviews various reports and edits to ensure accuracy.
  • Sells and/or upgrades center memberships, takes program registrations and assists customers with facility rentals.
  • Provide customers with product and service information regarding the facility.
  • Sells and/or upgrades center memberships, takes program registrations and assists customers with facility rentals.
  • Collects fees and conducts point of sale transactions while following all applicable policies and procedures governing revenue collection, cash handling and end of day reconciliation.
  • Performs inventory of front desk office supplies.
  • May work varied shifts to accommodate customers and facility.

REQUIREMENTS/PREFERENCES

Education
Required: Completion of the tenth grade in High School.
Experience
Preferred: One (1) to two (2) years of customer service experience (could be in a variety of settings).
Certifications/Licenses
Required: Upon employment may be provided training for certification in CPR and First Aid.
Knowledge, Skills and Abilities
  • Strong ability to work with public in person and by phone.
  • Ability to advise on and interpret County policies in researching and resolving customer inquiries, requests and complaints.
  • Ability to communicate effectively both orally and in writing.
  • Ability to develop and maintain excellent working relationships with staff, coworkers, activity participants and the general public.
  • Ability to function as part of a team.
  • Ability to perform set-up and breakdown of tables, chairs and equipment as required for programs, activities and rentals.
  • Good knowledge of office terminology, procedures, equipment technology.
  • Ability to maintain membership accounts involving mathematical computations.
  • Ability to follow oral and written direction and work procedures.
  • Ability to take initiative and follow through to completion.
  • Skills in using Microsoft Word, Excel and other computer software.
Additional Requirements
Must be 16 years of age or older. Must be able to work a flexible schedule.
Supervisory Responsibilities
None

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