What are the responsibilities and job description for the Permit Technician I position at Roanoke County, VA?
GENERAL DESCRIPTION
Performs difficult clerical and administrative work serving as first contact for customers (citizens, developers, engineers, builders, etc.) regarding development services. Guides internal and external customers with requests for information or services pertaining to development. Serves as liaison between the public and technical/professional staff.
Work is performed under general supervision, often using independent judgment to resolve situations. May work as part of a self- directed work group or team. May work varied shifts to accommodate customers. Performs other duties as assigned.
ESSENTIAL JOB FUNCTIONS
- Provides information to customers regarding requirements, policies, and procedures of building permits and related technical services and information
- Handles inquiries from other departments and customers concerning services
- Resolves customer questions and problems following established policies
- Prepares, updates and maintains files and computer records
- Answers telephones and assists callers with application, permit and technical questions and concerns
- Performs data entry, record keeping and billing
- Performs a wide variety of tasks in the Building Safety division including but not limited to issuing construction permits, calculating permit fees, evaluating and verifying all required approvals
- Receives, logs, routes, tracks and maintains accurate computer records on various permits being processed
- Receives and acts on requests to/from inspectors
- Provides clerical assistance to customers with general information about other divisions within the department and/or outside agencies as necessary
- Research, reviews, and copies various documentation as required
REQUIREMENTS/PREFERENCES
Education
Required: High school diploma or equivalent
Experience
Required: Two (2) or more years customer service experience (could be in a variety of settings) and administrative support experience involving clerical and/or information processing duties.
Preferred: Experience related to building or land development issues and application of rules and regulations
Certifications/ Licenses
Must possess or be able to acquire appropriate International Code Council (ICC) and Virginia Department of Housing and Community Development (VDHCD) certification
Knowledge, Skills and Abilities
- Thorough knowledge of standard office procedures, practices and equipment
- General knowledge of methods and techniques used in the operation of a computerized permits management or related system
- Some knowledge of community development rules and regulations
- Ability to operate a variety of office equipment including a personal computer and
