What are the responsibilities and job description for the Treetop Quest Zipline Lead Guide position at Roanoke County, VA?
GENERAL DESCRIPTION
Performs skilled work in the operation and maintenance of Treetop Quest aerial adventure course. Supervises Aerial Adventure Guides and develops staff schedules. Performs detailed course inspections, maintains usage/equipment/maintenance logs, maintains adventure course gear and hardware, and reports on current or potential future course issues. Provides facilitation and instructional assistance for guests. Maintains a safe and controlled atmosphere to ensure a high quality program that meets county standards. Performs other duties as assigned.
ESSENTIAL JOB FUNCTIONS
- Supervises Aerial Adventure Guides and daily adventure course set up/break down, performs visual course inspections, participant safety orientations, on-going participant and environmental observation.
- Evacuates/rescues guests in distress from the aerial adventure course following standardized safety protocols as needed.
- Starts and ends programs on time and returns all resources to their proper locations.
- Welcomes and interacts with guests and coordinates between the front desk and course equipment/briefing area maintaining operational efficiency.
- Performs basic clean-up for all areas of the Treetop Quest aerial adventure course facility including birthday party and observation spaces.
- Interacts spontaneously with participants, guests and the general public at any given time at the park to model a personal and inviting atmosphere.
REQUIREMENTS/PREFERENCES
Education
Required: High School diploma or equivalent. Education or training in the assigned area of programming and instruction.
Experience
Required: Two (2) years of proven work history with adventure/challenge course based programs.
Certifications/Licenses
Required: CPR and First Aid certification or the ability to obtain upon hire
Knowledge, Skills and Abilities
- Ability to supervise and work alongside peers.
- Knowledge of the principles and practices of group instruction.
- Ability to lead and teach a variety of group types of all ages.
- Willingness to work both indoors and outdoors in a variety of conditions.
- Ability to train and reinforce course operations consistently with current/new staff.
- Ability to be comfortable working off the ground and in the trees.
- Ability to work and manage stressful situations that could directly impact participant safety.
Additional Requirements
Subject to a complete criminal history and Child Protective Services background search with acceptable results. Good physical condition. Following a conditional offer of employment, must pass a post offer physical examination. Must be able to perform the job as described in the Physical and Environmental Demands section of this job description.Must be willing to work a flexible schedule including nights, weekends and some holidays. Minimum age 18.
Supervisory Responsibilities
Supervises part time Aerial Adventure Guides
