Hot Tub Sales Associate/ Customer Service Representative

About Us:

Robert Allen Pools and Spas is a leading provider of premium hot tubs and swimming pools. We are committed to helping customers enhance their relaxation and wellness experiences. We are seeking an enthusiastic and knowledgeable Hot Tub Sales Associate to join our dynamic team. If you have a passion for exceptional customer service and the desire to help others create their ideal backyard oasis, we want to hear from you!

Key Responsibilities:

1. Customer Interaction:

• Greet customers as they enter the store, offering assistance with a warm, welcoming persona.
• Engage with customers to understand their needs, preferences, and budget for purchasing a hot tub or related products.
• Provide expert advice on hot tub features, benefits, installation, maintenance, technical information, and costs.
• Answer any customer inquiries about product availability, warranties, and delivery options.
• Help customers select products that best meet their needs and lifestyles.

2. Sales:

• Actively promote and sell hot tubs, accessories, and water care products.
• Meet and exceed sales targets and goals.
• Process customer transactions, including payments and paperwork for orders.
• Follow up on sales leads and close sales.

3. Product Knowledge:

• Stay informed about the latest hot tub models, features, and innovations in the industry.
• Learn about water treatment systems, filters, covers, steps, and other accessories.
• Demonstrate product features to customers and provide detailed information on how each product works.
• Learn water care chemistry and use it to provide excellent customer care.

4. Inventory Management:

• Assist with inventory control, including stock tracking and ordering new products when necessary.
• Keep the showroom clean, organized, and visually appealing, ensuring that products are properly displayed.

5. Customer Service:

• Provide after-sales support, including answering customer questions about product usage or maintenance.
• Handle customer complaints or issues promptly and professionally, offering solutions or referrals to management when necessary.
• Schedule service or maintenance appointments for customers when required.

6. Marketing and Promotion:

• Assist in promoting sales events, special offers, and promotions.
• Participate in in-store events and community outreach to drive sales.
• Participate in offsite events and in-home consultations.

7. Administrative Duties:

• Maintain accurate sales records, customer files, and transaction history.
• Assist in preparing sales reports for management.
• Will need to assist with calls and matters that are not related to hot tubs. We are a small company, and sometimes help is needed outside your specific job duties.
• Willingness to chip in and complete miscellaneous tasks, as your team members do, such as tidying up or restocking shelves with products.

Qualifications:

• Prior retail or sales experience is preferred, especially in a customer-facing role.
• Strong communication and interpersonal skills.
• A passion for outdoor living and home improvement products is a plus!
• Ability to meet or exceed sales goals and work effectively in a team.
• Strong attention to detail and organizational skills.
• Basic computer skills and experience with point-of-sale systems.
• Must be able to lift and carry heavy products (up to 50 lbs) and assist with showroom setups.
• Self-starting and self-motivating nature, dependability, and excellent follow-through skills.
• Solid writing skills for composing customer emails and intra-company documents and communication.
• Ability and willingness to work most weekends
• Genuine interest in and aptitude for learning about water care chemistry.
• Long-term commitment- You are looking for a great job you won’t want to leave.

Why Join Us?

• Competitive Pay: Earn a base salary with commission opportunities to reward your sales performance.
• Training & Development: We provide product training and ongoing professional development to help you succeed.
• Team Environment: Be part of a supportive, friendly, and fun team that values your contributions.

Great opportunity for a stable and reliable candidate. References will be verified. Must be able to pass a drug screen and background check.

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Experience:

• Sales: 1 year (Preferred)

Ability to Commute:

• Reno, NV 89502 (Required)

Work Location: In person

Salary : $16