What are the responsibilities and job description for the Application Support Engineer position at Robert Half?
We are seeking a skilled Application Support Engineer to join our dynamic team in Central, New Jersey. As a vital part of our team, you will be in charge of software customization, client assistance, and maintaining a streamlined flow of operations. This role is integral to our commitment to providing excellent customer service and maintaining a high level of technical proficiency.Responsibilities:• Accurately manage software customization options and advanced feature sets to ensure efficient operation• Diligently record and monitor all client requests in the ticket system from initiation to closure, ensuring optimal customer service• Maintain lead time for software deliveries in line with managerial expectations • Provide high-level assistance to clients in understanding and modifying software forms to suit their operational needs• Develop and maintain a repository of all customization including binaries, specifications, and information to rebuild new configurations• Escalate major technical issues to the appropriate technical support staff and management, ensuring swift resolution• Conduct thorough testing of each software delivery before forwarding it to the Support and Validation department• Ensure accurate delivery of software customizations to the Support and Validation or Manufacturing Departments• Propose and implement procedural and product improvements relating to the machine software and customization, contributing to the continuous improvement of Operations• Document screen flow for all software to be submitted for approval by the customer, ensuring transparency and efficient communication.
Salary : $65,000 - $75,000
