What are the responsibilities and job description for the Application Support Engineer position at Robert Half?
Job Details
Description
We are a manufacturing company, located in Central, New Jersey, seeking an Application Support Engineer. This role involves providing technical support to our clients, ensuring optimal performance of our camera systems, and offering technical expertise in IP network infrastructure.
Responsibilities:
Provide efficient and accurate support to clients regarding the installation and operationalization of our camera systems.
Work both independently and collaboratively to troubleshoot any network-based video issues and ensure customer satisfaction.
Utilize strong knowledge of IP Video, IP Networking, and related Security Systems to maintain optimal performance of various video security applications.
All candidates are required to undergo a standard verification process.
Implement and configure smart thermal and smart PTZ cameras, integrate with various VMS and NVR devices, and existing network infrastructure.
Work with video streaming protocols such as RTSP.
Conduct thorough testing of IP video systems to ensure their functionality and reliability.
Use skills in Cisco Technologies, Citrix Technologies, Cloud Technologies, Dell Technologies, Firewall Technologies, Active Directory, Backup Technologies, Computer Hardware, and Configuration Management to carry out duties.
Deliver excellent customer service, processing customer applications, and maintaining accurate customer records.
Requirements
Proficiency in Cisco Technologies is necessary.
Possession of knowledge and skills in Citrix Technologies is required.
Familiarity with Cloud Technologies is essential.
Experience with Dell Technologies will be considered an advantage.
Understanding of Firewall Technologies is a must.
Proficiency in Active Directory is expected.
Familiarity with Backup Technologies is required.
Knowledge of Computer Hardware is necessary.
Experience in Configuration Management is preferred.
Excellent Customer Service skills are vital.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are a manufacturing company, located in Central, New Jersey, seeking an Application Support Engineer. This role involves providing technical support to our clients, ensuring optimal performance of our camera systems, and offering technical expertise in IP network infrastructure.
Responsibilities:
Provide efficient and accurate support to clients regarding the installation and operationalization of our camera systems.
Work both independently and collaboratively to troubleshoot any network-based video issues and ensure customer satisfaction.
Utilize strong knowledge of IP Video, IP Networking, and related Security Systems to maintain optimal performance of various video security applications.
All candidates are required to undergo a standard verification process.
Implement and configure smart thermal and smart PTZ cameras, integrate with various VMS and NVR devices, and existing network infrastructure.
Work with video streaming protocols such as RTSP.
Conduct thorough testing of IP video systems to ensure their functionality and reliability.
Use skills in Cisco Technologies, Citrix Technologies, Cloud Technologies, Dell Technologies, Firewall Technologies, Active Directory, Backup Technologies, Computer Hardware, and Configuration Management to carry out duties.
Deliver excellent customer service, processing customer applications, and maintaining accurate customer records.
Requirements
Proficiency in Cisco Technologies is necessary.
Possession of knowledge and skills in Citrix Technologies is required.
Familiarity with Cloud Technologies is essential.
Experience with Dell Technologies will be considered an advantage.
Understanding of Firewall Technologies is a must.
Proficiency in Active Directory is expected.
Familiarity with Backup Technologies is required.
Knowledge of Computer Hardware is necessary.
Experience in Configuration Management is preferred.
Excellent Customer Service skills are vital.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
