What are the responsibilities and job description for the Bilingual Spanish/English-Customer Service Representative... position at Robert Half?
Job Description
Job Description
We are offering a permanent employment opportunity for a Bilingual Spanish / English-Customer Service Representative in Phoenix, Arizona. This role involves addressing customer service concerns, inquiries, and activities in the insurance industry. You will be the first point of contact for customers, tasked with creating a positive customer experience and selling the value of our products and services.
Responsibilities :
- Selling the value of our insurance products and services to retain policyholders
- Addressing customer service concerns, inquiries, and activities
- Handling inbound and outbound calls to assist customers wishing to cancel their insurance coverage
- Resolving service and claims issues for customers
- Assisting in the collection of current and past due premiums
- Supporting additional call domains such as Claim Inquiry, Policyholder / Policy administration, billing / payments, or Agent servicing as needed
- Collecting, documenting, and entering data from and into multiple applications
- Providing instructions and setting expectations for policyholders
- Meeting or exceeding departmental standards related to quality, average handle time, auxiliary time after call work, and other KPIs
- Exhibiting and practicing the Organization's Common Purposes and Shared Traits
- Providing feedback to leadership and supporting process improvements
- Willingly performing other duties as assigned
- Utilizing acquired training and continued experience to service 90% of calls independently.
- Proficiency in both Spanish and English languages
- Proven experience in Customer Service
- Proficiency in Data Entry
- Experience in Training staff
- Knowledge of Operations and Planning
- Familiarity with Payment Processing
- Understanding of Planning Processes
- Commitment to Quality assurance
- Experience with Inbound and Outbound Calls
- Knowledge of Insurance policies and procedures
- Supervising experience
- Familiarity with the software 'About Time'
- Understanding of Benefit Functions
- Demonstrable Leadership Skills
- Experience with Hiring Processes
- Knowledge of Billing procedures
- Understanding of Collection Processes
- Experience in Revenue Accounting
- Ability to Perform Ad Hoc Financial tasks
- Experience with Claim Administration
- Understanding of Property management
- Knowledge of standard business Practices
- Experience in Selling products or services.
