What are the responsibilities and job description for the Call Center Representative position at Robert Half?
Job Description
Job Description
We are offering a long-term contract employment opportunity for a Call Center Representative in BLOOMFIELD, Connecticut. As a Call Center Representative, you will be required to manage customer inquiries with detail orientation and attention to detail. You will be part of a team-oriented workplace where your role will involve maintaining customer records, handling escalated issues, and ensuring quality standards are met.
Responsibilities :
- Accurately and efficiently process customer credit applications
- Maintain detailed and up-to-date customer credit records
- Handle customer inquiries and resolve issues in a timely and detail oriented manner
- Utilize Microsoft Office Suite and Windows OS for various tasks
- Ensure adherence to standard procedures and processes
- Meet department performance metrics, including call handling and quality monitoring
- Maintain regular attendance and punctuality, adhering to assigned work schedules
- Work effectively in a team environment, understanding the requirements of shift work
- Willingness to handle rotational shifts, including evenings, weekends, and holidays
- Adapt to a hybrid work model, with in-office and remote work based on successful completion of training and acceptable performance metrics.
- Proven experience as a Call Center Representative or similar customer service role
- Strong proficiency in Customer Service and Documentation processes
- Demonstrated ability to conduct Training sessions and implement Procedures
- Commitment to Quality assurance and keen understanding of "About Time" concept
- Fluency in English Language
- Experience in handling Expense Reporting and Payroll Functions
- Willingness to Travel as per job requirements
- Knowledge of Financial Notes and Communication Skills
- Familiarity with the issuance and tracking of Purchase Orders
- Proficiency in using a Monitoring Tool for work-related tasks
- Track record of reliable Attendance
- Experience in dealing with Suppliers and knowledge of KPI Reporting
- Proficiency in Microsoft Office Suites
- Ability to understand and write Specifications
- Familiarity with Windows OS
- Understanding of Buying Processes in the context of a Call Center
- Experience in drafting and interpreting Agreements
- Knowledge of "Go" programming language is a plus
- Extensive understanding of Call Center Operations
