Call Center Representative

Are you a problem-solver with excellent communication skills and a passion for providing outstanding customer service? Robert Half is partnering with a Twin Cities organization to hire full-time Call Center Representatives for an on-site role. In this position, you’ll serve as the first point of contact for customers, handling inquiries, resolving issues, and delivering an exceptional customer experience. If you enjoy working in a fast-paced environment and thrive on helping others, this may be the opportunity for you!Responsibilities:Manage a high volume of inbound and outbound calls while delivering professional, courteous, and empathetic support to customers.Listen actively to understand customer concerns, troubleshoot issues, and provide accurate information or solutions.Document customer interactions, inquiries, and resolutions in the company’s database thoroughly and efficiently.Adhere to company scripts and handle a variety of situations, including complaints, subscription changes, or account assistance.Collaborate with internal teams to resolve complex issues and ensure customer satisfaction.Stay up to date on company services, products, and policy changes to provide informed assistance.

Salary : $20 - $22