What are the responsibilities and job description for the Call Center Specialist position at Robert Half?
We are offering a short-term contract employment opportunity in the manufacturing industry at Los Banos, California, for a Call Center Specialist. The Call Center Specialist will act as the first point of contact for our customers, provide them with adequate product information, resolve their concerns, and ensure their satisfaction. Responsibilities:• Handle incoming calls from customers, addressing their inquiries, and providing detailed information about our products or services.• Identify customer needs and work towards fulfilling them to ensure maximum satisfaction.• Address customer complaints, providing timely and efficient solutions.• Follow-up on customer interactions to ensure issues have been resolved.• Maintain comprehensive records of customer interactions, updating customer accounts as necessary.• Work collaboratively with team members and other departments to ensure customer satisfaction.• Utilize CRM and other computer programs to manage customer interactions.• Use customer service software for efficient handling of customer inquiries.• Assist customers with their needs, leveraging tools like Avaya CMS and ADP - Financial Services.• Achieve personal and team targets while maintaining call handling quotas.• Use outbound marketing strategies when necessary.
Salary : $16 - $19
