What are the responsibilities and job description for the Collections Specialist position at Robert Half?
We are offering a contract to permanent employment opportunity for a Collections Specialist in Federal Way, Washington, United States. This role is within the banking and finance industry and requires a keen understanding of collection processes and strategies, especially in a business-to-consumer environment. The Collections Specialist will focus primarily on managing our accounts receivable portfolio, maintaining effective collection procedures, and improving cash flow.Responsibilities:• Oversee the accounts receivable portfolio to manage delinquencies and improve cash flow.• Conduct customer service activities with a focus on collections.• Accurately identify customers who require advice and support on various payment options.• Resolve any discrepancies in payments and liaise with delinquent account holders.• Follow up with every account on the assigned list to ensure prompt payments.• Handle the collection of mortgage payments, demonstrating a strong understanding of this area.• Utilize Microsoft Excel and Word effectively for managing data and drafting essential documents.• Demonstrate resilience and complex problem-solving skills in facilitating resolution under pressure.• Prioritize duties and maintain a systematic follow up routine with attention to detail.
Salary : $25 - $29
