What are the responsibilities and job description for the Collections Specialist position at Robert Half?
We are seeking a Collections Specialist in South Gate, California, in the industrial sector. This role offers a contract to permanent employment opportunity. The Collections Specialist will be responsible for managing customer accounts, ensuring timely payment, and providing excellent customer service. Responsibilities:• Oversee the Accounts Receivable portfolio to prevent aging and company losses• Conduct collection calls to customers with overdue payments, starting with the highest dollar amount• Provide excellent customer service, including updating customer profiles, handling incoming and outgoing mail, and redirecting customers to self-service portals• Investigate payment posting discrepancies and follow-ups on promises to pay• Handle a high volume of incoming calls after monthly statements are sent out, managing around 1,500 accounts• Research historical data for discrepancies, payment trends, and account reconciliations• Resolve customer credit issues, including duplicate payments, overpayments, and price discrepancies• Prepare daily reports on collection progress and activities• Use negotiation skills to resolve customer payment issues and set up payment plans• Process refund requests and prepare necessary documentation• Communicate effectively with customers and team members, especially when addressing price discrepancy issues• Exhibit strong analytical skills when collecting and analyzing complex data for customer accounts• Use Accounting Software Systems, Accurint, ADP - Financial Services, CRM, Epic Software, and Microsoft Office suite to perform tasks effectively.
Salary : $23 - $24
