What are the responsibilities and job description for the Configuration Analyst (Genesys) position at Robert Half?
We are offering a contract for a permanent employment opportunity for a Configuration Analyst (Genesys) in WEST DES MOINES, Iowa, United States. This role is integral to our operations and involves configuring, maintaining, and optimizing the Genesys platform to meet business needs. The role also encompasses working with Pindrop and Shelf. Responsibilities:• Configuring and maintaining solutions such as the IVR, routing and call flows within the Genesys environment to enhance customer interactions• Collaborating closely with business and technical teams to gather requirements and implement them• Identifying and resolving system issues and bugs • Managing user roles, permissions, and profiles within Genesys• Assisting in system upgrades, testing, and deployment• Contributing to sprint capacity in Agile Scrum Team to support ongoing changes and align with organizational priorities• Assisting in the research, analysis, and resolution of moderate to sophisticated production issues experienced by business partners.
