Coordinator

Job Description

Job Description

We are seeking a highly organized and detail-oriented professional to join our team in an administrative and customer support role. This position involves managing operational and customer service tasks aimed at ensuring smooth service delivery and excellent customer experience.

• Manage and prioritize incoming tickets in the company's system.
• Work with the helpdesk team to resolve service issues promptly.
• Record and track costs and expenses in the ERP system.
• Process customer invoices for services and installations.
• Prepare and manage warranty claims and approvals.
• Create and send accurate customer quotes quickly.
• Schedule technicians and external providers for repairs and installations.
• Coordinate project details with internal teams and external partners.
• Handle customer inquiries, complaints, and service requests.
• Manage installations and roll-out projects for assigned clients.
• Help develop customized service solutions for customers.
• Monitor the quality of work from technicians and providers.
• Organize training for technical employees and customers.
• Issue invoices for completed customer services.
• A minimum of 2 years of experience in a similar role or industry.
• Strong customer service skills to effectively interact with clients and stakeholders.
• Proficiency in data entry with a focus on accuracy and attention to detail.
• Solid knowledge of Microsoft Office Suite, including Excel, Outlook, PowerPoint, and Word.
• Experience managing service tickets, demonstrating problem-solving and organizational abilities.
• Familiarity with order entry processes, ensuring efficiency and timeliness.
• Experience in preparing and managing invoices with accurate billing procedures.
• Ability to multitask and manage multiple projects effectively.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills to meet deadlines.