What are the responsibilities and job description for the Customer Experience Specialist position at Robert Half?
As a Customer Experience Specialist, you will act as the first point of contact for a Credit Union's members via phone. Your ability to provide a friendly, professional, and concierge-level service will set the tone for their entire interaction with us. You will handle a diverse range of member inquiries and connect them with the right resources for further support, as needed.Key ResponsibilitiesConcierge Phone Services: Answer inbound calls and determine the nature of the members’ inquiries in a courteous and efficient manner.Information Gathering: Collect and confirm relevant details to better understand members' needs and ensure accurate assistance.Basic Inquiry Support: Provide resolutions to basic questions, such as account information, online banking navigation, and credit union services.Escalation Management: Seamlessly transfer calls to the appropriate departments or specialists for in-depth assistance when necessary.Member Experience: Consistently deliver exceptional service to promote member satisfaction and loyalty.
Salary : $17 - $22
