What are the responsibilities and job description for the Patents Customer Experience Specialist position at USPTO?
Are you up for an exciting challenge to work in the Office of Patents Stakeholder Experience? This position is located in the Office of the Commissioner for Patents (5), Office of Patents Stakeholder Experience (OPSE), Customer Experience Division (CX). The Patents business unit supports the Department's strategic goal to foster a more innovative US economy that is better at inventing, improving, and commercializing products and technologies that lead to higher productivity and competitiveness.
You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and / or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. OPM Qualifications Standards are available at General Schedule Qualification Standards.
All potential candidates should read through the following details of this job with care before making an application.
Specialized Experience : Specialized experience is experience that has equipped applicants with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the federal service. For this position, the next lower grade level is a GS-12.
Specialized experience for this position includes :
- Managing customer experience surveys, including designing surveys, creating dashboards, analyzing results, and sharing findings.
- Experience leading customer experience projects that include conducting qualitative research, analyzing customer feedback, and sharing insights to improve product or service delivery.
- Experience presenting or providing training about customer experience, survey methodology, research results, and human-centered design.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work
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