What are the responsibilities and job description for the Customer Experience Specialist position at Robert Half?
Job Description
Job Description
We are offering a short term contract employment opportunity for a Customer Experience Specialist based in Beaverton, Oregon. This role will primarily revolve around customer service within a call center environment, and will encompass a range of responsibilities from data entry to complaint resolution.
Responsibilities :
- Handle consumer inquiries through various channels such as email, phone, or written letters.
- Efficiently input and maintain consumer information in the relevant database.
- Assist in the distribution of investigation requests pertaining to product quality reports from consumers.
- Provide support for administrative tasks, including the completion of various documents and forms.
- Prepare reports related to consumer affairs for various stakeholders.
- Monitor and manage consumer accounts, taking necessary action when required.
- Utilize your skills in answering multi-line phone systems and typing at a speed of 45-60 WPM for efficient communication and data entry.
- Proven experience in Call Center Customer Service is necessary.
- Proficiency in Complaint Resolution is required.
- The ability to type between 45 - 60 WPM is essential.
- Experience in Email Correspondence is needed.
- Proficiency in answering a multi-line phone system is required.
- Administrative Assistance skills are essential.
