What are the responsibilities and job description for the Customer Service Representative - 100% Onsite Tulsa position at Robert Half?
We are offering a permanent employment opportunity for a Customer Service Representative who will be based 100% Onsite in Tulsa, Oklahoma. The chosen candidate will be a key part of our team, handling an array of tasks related to customer service and data management. This role is essential to ensuring efficient operations within our industry.Responsibilities:• Efficiently and accurately handle customer credit applications• Maintain and update customer credit records regularly• Resolve customer inquiries, complaints, and concerns through active listening and effective de-escalation techniques• Collaborate with global departments to address customer requests and deliver effective solutions• Guide and support customers on billing inquiries, service complaints, and general assistance needs• Consistently meet or exceed performance and quality standards in customer interactions• Utilize Microsoft Excel and Word for data entry and email correspondence• Efficiently manage inbound and outbound calls, and schedule appointments as necessary• Assist customers in selecting their needs while recommending products that enhance their overall experience• Monitor customer accounts and take appropriate action when necessary.
Salary : $18 - $22
