What are the responsibilities and job description for the Customer Service Representative position at Robert Half?
We are offering a contract to permanent employment opportunity for a Customer Service Representative in Kenosha, Wisconsin. In this role, you will be heavily involved in order management, handling client inquiries, and maintaining inventory records in the retail industry. You will be part of a collaborative team and your work will have a direct impact on our operational efficiency.Responsibilities:• Handle incoming emails from various sources within the organization• Assist with special projects as needed• Maintain clear and consistent communication with both internal and external team members regarding the status and requirements of programs• Collaborate with Account Management, Client Services, Production, Finance, and operations staff• Ensure accurate incoming inventory by validating item setup, managing purchase orders, and communicating with the warehouse• Follow through on exception reporting from start to finish – generate reports, code items, follow up with stakeholders, and problem solve as necessary to eliminate exceptions• Prioritize orders and/or projects, including the swift expediting of emergency requests• Maintain and distribute various reports as needed to meet daily requirements• Take part in the design of promotional offers, campaign planning, scheduling meetings with key clients, and improving our service offerings• Foster and grow both external and internal relationships through proactive thought leadership and data-driven decision-making• Advocate for continuous improvement of operations and processes to reduce the burden on operations and enhance the quality of sales and customer interactions• Regularly interface with peers from the Merchandising, Client Service, Creative, Sourcing, Vendor Management, and Finance departments.
Salary : $18
