What are the responsibilities and job description for the Customer Service Representative position at Robert Half?
We are offering an employment opportunity for a Customer Service Representative in Kenosha, Wisconsin. As a Customer Service Representative, you will be instrumental in the processing of customer orders, managing email communication, and troubleshooting any issues that arise. This role involves close collaboration with Account Management, Client Services, Production, Finance, and operations staff.Responsibilities• Oversee the management of daily orders and address related inquiries• Take an active part in special project assignments as needed• Handle incoming emails from various internal sources effectively• Ensure clear and consistent communication with both internal and external team members regarding the status and requirements of programs• Facilitate accurate incoming inventory procedures, including item setup validation, purchase orders, and communication with the warehouse• Actively monitor and resolve exception reports from inception to conclusion• Prioritize orders or projects, including the swift expediting of urgent requests• Maintain and distribute various reports as needed to meet daily requirements• Actively engage with peers from the Merchandising, Client Service, Creative, Sourcing, Vendor Management, and Finance departments• Implement proactive strategies and leverage data to drive better and faster business decisions• Advocate for the continuous improvement of operations and processes to reduce operational burden and enhance the quality of sales and customer interactions.
Salary : $18
