What are the responsibilities and job description for the Customer Service Representative position at Robert Half?
We are offering a contract employment opportunity in the Health industry for a Customer Service Representative in Parsippany, New Jersey. In this role, you will provide a high level of customer service while generating appointments by answering incoming calls in a premier contact center. Responsibilities:Scheduling patient appointments using a call scriptCollect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) systemAnswer returned inbound calls as needed after initial outbound contactMaintain quality service by following organizational standard operating proceduresMaintain and exceed daily, weekly and monthly appointment (conversion) quotasLearn and understands basic industry knowledgeCollaborate with Clinical staff and hearing care professionals
Salary : $19 - $21
