What are the responsibilities and job description for the Customer Service Representative position at Robert Half?
We are in search of a Customer Service Representative to join our team in the non-profit sector at Turners Falls, Massachusetts. You will be instrumental in analyzing and interpreting customer data, developing key performance indicators, and providing actionable recommendations to enhance customer satisfaction and retention.Responsibilities:• Analyze and interpret customer data to identify trends and insights that can inform decision-making processes.• Develop and maintain key performance indicators to measure customer success and satisfaction, and generate regular reports to share insights with stakeholders.• Use predictive analytics models to forecast customer behavior, identify potential risks, and recommend proactive measures to mitigate them.• Segment customers based on various criteria such as product usage, behavior, and feedback to tailor engagement strategies and support initiatives.• Analyze customer feedback and survey responses to gain insights into satisfaction levels and areas for improvement and translate feedback into actionable strategies.• Assess product adoption rates and identify opportunities to improve user onboarding and feature utilization through data-driven recommendations.• Collaborate closely with different teams to share insights and influence strategies for enhancing customer success.• Implement and maintain data automation processes and tools to streamline data collection and reporting.• Stay updated on industry trends and best practices in customer success analytics to continuously improve our approach.
Salary : $19 - $22
