What are the responsibilities and job description for the Customer Service Representative position at Robert Half?
We are in the process of recruiting a bilingual Spanish, Vietnamese, or Mandarin Customer Service Representative based in West Covina, California. This role is integral to our operations, handling inbound and outbound calls, delivering excellent customer care, and providing member services. The role offers a contract-to-permanent employment opportunity, ideal for candidates with skills in customer service, data entry, and Microsoft software.Responsibilities:• Provide stellar customer service through inbound and outbound call handling.• Carry out member services, ensuring all customer needs are met.• Maintain meticulous records of customer interactions and transactions.• Resolve customer inquiries and concerns promptly and professionally.• Utilize Microsoft Word and Outlook to manage customer data and communications.• Process customer requests accurately, demonstrating a keen eye for detail.• Adapt to varying work pace, managing tasks efficiently during busy periods.• Contribute to a team culture that values loyalty and cooperation.• Participate in training programs to continuously improve skills and knowledge.• Monitor customer accounts, taking necessary action when required.
Salary : $19 - $21
