What are the responsibilities and job description for the D365 Change Management Lead position at Robert Half?
Responsibilities:• Delivering the change management plan and engagement strategy, including a sponsorship framework and change network.• Completing a change impact assessment to assess change impacts for all audiences by gaining a detailed understanding of key changes for each user group against various personas.• Managing the day-to-day execution of the change plan you establish in collaboration with the project manager.• Awareness, establishing the importance and urgency of the change• Ensure key change, communication and learning risks/issues are logged as part of the governance process and manage escalations from respective business units.• Facilitate business change and readiness workshops as required.• Develop a detailed engagement and communications plan that will result in a high level of user adoption.• Own and execute communications and the cascading of messaging to senior leadership, the Finance communities, managers and employees.• Working with the project team and consulting with the training provider to ensure the training delivery aligns to the overall engagement strategy and support the development of end-user materials and reference guides to ensure training needs are met with training documentation, communication, stakeholder feedback and management.• Communication and engagement: clear and targeted communication strategieso Inform and build awareness among stakeholders through meetings, Q& A sessions, interactive platforms eg Teams to address concerns and in person in the officeo Review impact and minimise resistance• Test: UAT participant briefing, de briefing and feedback. Working with consultants and training provideron user guides and training needs to support UAT• Hypercare: focused support provided immediately after the Go Live of the new D365 Finance systemand supporting the business with any changed or new process implementation to ensure a smooth transitionQualifications:• 3-5 years of hands-on change management experience, preferably within a media or consulting landscape.• Strong consultative skills including ability to anticipate, analyse and advise on issues.• Effective leadership and collaboration skills with the ability to engage individuals at all levels of the organisation.• Excellent communication skills including verbal and written communication, presentation and facilitation.• Strong organisational and analytical skills including systems thinking and problem solving.• Experience with D365 Financial system.• Proficient knowledge of the Finance function and processes. • Adaptability and flexibility in handling multiple planned and unplanned responsibilities, as well as competing priorities.• The ability to collaborate well in team environment, manage conflict, support team success, and contribute to a positive team dynamic.• Ability to be flexible with working hours to accommodate a global team/ multiple time zones.• Qualified to degree level - preferred • A recognised change management professional qualification – Prosci Change Practioner or similar.
Salary : $58 - $67