What are the responsibilities and job description for the Desktop Support Analyst position at Robert Half?
Job Details
Description
Robert Half Technology is seeking a detail-oriented and technically skilled Laptop Deployment Technician to support our client's laptop refresh cycle. This role involves deploying new laptops to employees, ensuring proper setup and configuration, and assisting with data migration and troubleshooting as needed. The ideal candidate will have a strong understanding of IT systems, excellent organizational skills, and a customer-focused approach.
Key Responsibilities:
Deployment and Setup:
o Install, image, and configure new laptops, ensuring they meet company standards and user requirements.
o Set up software, applications, and system updates.
o Connect devices to the corporate network and configure software as necessary.
Data Migration:
o Backup and transfer user data from old devices to new laptops securely and accurately.
o Verify the integrity of migrated data and ensure users have access to necessary files.
User Support and Training:
o Provide basic training to end users on new devices, including accessing software, using Windows 11, and troubleshooting common issues.
o Address and resolve end-user issues during the deployment process.
Device Recovery and Inventory Management:
o Collect old laptops, ensure proper decommissioning, and adhere to company policies for data wiping.
o Maintain an accurate inventory of devices, including deployed and returned units.
Troubleshooting:
o Diagnose and resolve hardware and software issues during the deployment process.
o Escalate complex issues to the appropriate technical support team.
Documentation and Reporting:
o Document all deployments, configurations, and user issues in company-provided systems.
o Provide status updates and deployment progress reports to the Help Desk Supervisor.
Requirements
Required Qualifications:
Proven experience in IT support, desktop support, or a similar role.
Familiarity with laptop imaging and deployment tools (e.g., SCCM, WDS, or similar).
Strong understanding of Windows 10/11 operating systems, as well as common business applications (e.g., Microsoft Office, VPN tools).
Excellent troubleshooting and problem-solving skills.
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Strong customer service skills and the ability to communicate technical information to non-technical users.
Attention to detail and commitment to proper asset tracking.
Preferred Qualifications:
Experience with large-scale laptop deployment projects.
Experience working in a Help Desk environment.
Knowledge of enterprise IT environments, including Active Directory and IT security protocols.
Relevant certifications, such as CompTIA A , Microsoft certifications, or ITIL Foundation.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Robert Half Technology is seeking a detail-oriented and technically skilled Laptop Deployment Technician to support our client's laptop refresh cycle. This role involves deploying new laptops to employees, ensuring proper setup and configuration, and assisting with data migration and troubleshooting as needed. The ideal candidate will have a strong understanding of IT systems, excellent organizational skills, and a customer-focused approach.
Key Responsibilities:
Deployment and Setup:
o Install, image, and configure new laptops, ensuring they meet company standards and user requirements.
o Set up software, applications, and system updates.
o Connect devices to the corporate network and configure software as necessary.
Data Migration:
o Backup and transfer user data from old devices to new laptops securely and accurately.
o Verify the integrity of migrated data and ensure users have access to necessary files.
User Support and Training:
o Provide basic training to end users on new devices, including accessing software, using Windows 11, and troubleshooting common issues.
o Address and resolve end-user issues during the deployment process.
Device Recovery and Inventory Management:
o Collect old laptops, ensure proper decommissioning, and adhere to company policies for data wiping.
o Maintain an accurate inventory of devices, including deployed and returned units.
Troubleshooting:
o Diagnose and resolve hardware and software issues during the deployment process.
o Escalate complex issues to the appropriate technical support team.
Documentation and Reporting:
o Document all deployments, configurations, and user issues in company-provided systems.
o Provide status updates and deployment progress reports to the Help Desk Supervisor.
Requirements
Required Qualifications:
Proven experience in IT support, desktop support, or a similar role.
Familiarity with laptop imaging and deployment tools (e.g., SCCM, WDS, or similar).
Strong understanding of Windows 10/11 operating systems, as well as common business applications (e.g., Microsoft Office, VPN tools).
Excellent troubleshooting and problem-solving skills.
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Strong customer service skills and the ability to communicate technical information to non-technical users.
Attention to detail and commitment to proper asset tracking.
Preferred Qualifications:
Experience with large-scale laptop deployment projects.
Experience working in a Help Desk environment.
Knowledge of enterprise IT environments, including Active Directory and IT security protocols.
Relevant certifications, such as CompTIA A , Microsoft certifications, or ITIL Foundation.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
