What are the responsibilities and job description for the Desktop Support Analyst position at Techskills?
Job Title: Desktop Support role
Location: Nashville, TN 37203
Duration: 11 Months
Job Description:
Installing and configuring computer hardware, software & peripherals
- Manage user accounts as needed, including permissions and access controls.
- Providing technical expertise and end-user support in the areas of Microsoft Windows platform (Windows 10/11).
- Resolving issues with internet connectivity, printers, scanners, phones, and other equipment
- Providing support to growing mobility platform (iOS, Android and windows-based platform).
- Providing support for Microsoft Office 365 / Windows 365 platforms (Office, Teams, SharePoint, OneDrive, etc.)
- Providing support related to Remote Connectivity, VPN(s) remote environments, remote apps, etc.
- Providing support for Mobile Device Management Platforms (Intune)
- Ensure effective escalation management and resolution to all field support issues working with cross-functional teams.
- Deliver and achieve high quality support and service level
- Document and maintain accurate records of incidents and resolutions.
- Assist other IT teams, acting as the local “hands and eyes” in resolving IT technical issues.
- Manage and resolve incidents reported by users, ensuring minimal downtime and disruption.
- Provide support to end-users, both remotely and on-site, addressing technical problems and answering questions
- Manage and track IT assets, including computers, peripherals, and other equipment.
- Assist in the procurement process for new equipment and software
- Work closely with other IT team members and departments to resolve complex issues and implement new solutions
- Create/Update/ Manage knowledge articles
- Responsible for office movements/decommission/setup.
Technical and Professional Expertise
- Post-secondary education in Computer Science or Information Systems, or related qualifying work experience
- 5 years of experience in Site Support role
- ITIL Foundation Certified
- Excellent communications (verbal and written) & presentation skills
- Strong understanding of IT infrastructure and technologies
Job Type: Contract
Schedule:
- 8 hour shift
Ability to Commute:
- Nashville, TN 37209 (Required)
Ability to Relocate:
- Nashville, TN 37209: Relocate before starting work (Required)
Work Location: In person
