What are the responsibilities and job description for the Desktop Support Specialist position at Robert Half?
To participate and execute the vision of the IT and Business Leadership around information technology initiatives that align with the business goals of company. The Systems and Support Analyst participates in the implementation of the corporate support strategy; both in house and hosted/offsite facilities. This role will support holistic operations to improve cost effectiveness, service quality, and mission development. This individual will participate in all aspects of information technology and systems.
Job Duties and Responsibilities:
- Manage all personnel and Site IT equipment and software which includes, but is not limited to
- Phone System Support (Zoom, Teams)
- Ticket Management (Jira, ServiceNow, Autotask, etc.)
- Troubleshooting (Windows 10,11)
- Remote Site Monitoring (Meraki)
- Printers and Copiers (Vendor Support)
- Scanners and Card readers
- Account Administration (Active Directory Users and Computers)
- Application Support (Adobe, VPN)
- E-Mail Support (Exchange Admin Center)
- Microsoft Office (Outlook, OneDrive, SharePoint)
- Documentation (Build out Knowledge Base Articles)
- Implement Tier 1 Support Team/Help Desk best practices.
- Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance.
- Ensure IT system operation adheres to applicable laws and regulations.
- Partner with Technology trainers in companywide technology training to include new hire and position specific training along with product, software and other training needs.
- Monitor and continually improve customer service levels provided to all internal customers, and external customers as requirements dictate.
- Comply with all company policies and procedures.
- Maintains regular, punctual and reliable physical attendance.
Qualifications:
- Bachelor’s Degree in Computer Science or related field or equivalent work experience
- 5 years or more experience with Windows OS
- 5 years or more experience in a support or helpdesk position.
- Solid networking and technical knowledge to enable the incumbent to understand and communicate the impact that technology has on the business environment
- Possess a valid driver’s license
- Possess a satisfactory driving record as determined by Company Driver Policies
