What are the responsibilities and job description for the Desktop Support position at Robert Half?
Technical Support:Diagnose and resolve hardware, software, and network issues.Provide remote and on-site support for end-users.Respond promptly to support tickets and ensure timely resolution.Installation & Configuration:Install, configure, and maintain operating systems and software applications.Set up and deploy desktops, laptops, printers, and other peripherals.Manage software licenses and ensure compliance with company policies.Maintenance:Perform routine maintenance and updates for hardware and software.Troubleshoot and repair malfunctioning hardware components.Ensure data backups and system recovery plans are operational.User Support:Provide training and assistance to users on IT systems and tools.Document solutions for common problems and update knowledge base articles.Maintain a high level of customer satisfaction by addressing user concerns professionally.Inventory & Asset Management:Track and manage IT assets, including inventory and software licenses.Collaborate with vendors for hardware repairs and replacements.Collaboration:Work closely with other IT team members to resolve complex issues.Escalate unresolved problems to higher-level support or external vendors.
Salary : $22 - $25
