What are the responsibilities and job description for the Entry Level Help Desk position at Robert Half?
Serve as the first point of contact for employee IT inquiries via phone, email, and in-person.Provide basic technical support for hardware, software, and network issues.Guide users through step-by-step troubleshooting processes.Assist with password resets, account lockouts, and basic user account management.Log all support requests and their resolutions in our ticketing system accurately and efficiently.Escalate complex issues to higher-level support teams when necessary.Follow established procedures and knowledge base articles to resolve common issues.Assist with the setup and configuration of new workstations and equipment.Maintain a positive and helpful attitude while interacting with end-users.Contribute to the development and maintenance of knowledge base documentation.Follow up with users to ensure their issues have been resolved satisfactorily.Adhere to company policies and security procedures.
