What are the responsibilities and job description for the Help Desk Analyst I position at Robert Half?
Job Details
Description
We are offering an opportunity for a Help Desk to join our team in North Billerica, Massachusetts. This role involves a wide range of IT tasks, including system configuration, hardware maintenance, and technical support in a dynamic workplace. This is a short term contract employment opportunity that promises a challenging yet detail oriented experience.
Responsibilities:
Deploying and setting up laptops and mobile devices
Providing one-on-one assistance to employees at multiple locations
Configuring and managing Android and Apple devices
Utilizing Microsoft and Active Directory tools for system configuration and management
Performing hardware maintenance and troubleshooting for Dell laptops and other computer hardware
Implementing Citrix Technologies and Cisco Technologies to ensure optimal system performance
Handling user inquiries and resolving technical issues promptly
Traveling to different locations as required, ensuring seamless IT support across all sites
Conducting a final round of system checks and cleanup to ensure all IT systems are functioning efficiently.
Requirements
Proficiency in Android Development, including a strong understanding of its programming environment and tools.
Solid knowledge of Cisco Technologies, specifically in network design and troubleshooting.
Expertise in Citrix Technologies, with the ability to manage and troubleshoot Citrix servers.
Experience with Mac Computers, including troubleshooting and maintenance.
Proficiency in Microsoft software, with a particular focus on Office Suite and Windows Server.
Familiarity with Active Directory, including user management and access control.
Ability to support and troubleshoot Apple Devices, including iPhones, iPads, and Macs.
Strong understanding of Computer Hardware, including the ability to diagnose and resolve hardware issues.
Experience with Configuration Management, including the deployment and maintenance of software and hardware configurations.
Demonstrated ability in Deployments, specifically in planning and executing software and hardware deployments.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are offering an opportunity for a Help Desk to join our team in North Billerica, Massachusetts. This role involves a wide range of IT tasks, including system configuration, hardware maintenance, and technical support in a dynamic workplace. This is a short term contract employment opportunity that promises a challenging yet detail oriented experience.
Responsibilities:
Deploying and setting up laptops and mobile devices
Providing one-on-one assistance to employees at multiple locations
Configuring and managing Android and Apple devices
Utilizing Microsoft and Active Directory tools for system configuration and management
Performing hardware maintenance and troubleshooting for Dell laptops and other computer hardware
Implementing Citrix Technologies and Cisco Technologies to ensure optimal system performance
Handling user inquiries and resolving technical issues promptly
Traveling to different locations as required, ensuring seamless IT support across all sites
Conducting a final round of system checks and cleanup to ensure all IT systems are functioning efficiently.
Requirements
Proficiency in Android Development, including a strong understanding of its programming environment and tools.
Solid knowledge of Cisco Technologies, specifically in network design and troubleshooting.
Expertise in Citrix Technologies, with the ability to manage and troubleshoot Citrix servers.
Experience with Mac Computers, including troubleshooting and maintenance.
Proficiency in Microsoft software, with a particular focus on Office Suite and Windows Server.
Familiarity with Active Directory, including user management and access control.
Ability to support and troubleshoot Apple Devices, including iPhones, iPads, and Macs.
Strong understanding of Computer Hardware, including the ability to diagnose and resolve hardware issues.
Experience with Configuration Management, including the deployment and maintenance of software and hardware configurations.
Demonstrated ability in Deployments, specifically in planning and executing software and hardware deployments.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
