What are the responsibilities and job description for the Help Desk Analyst I position at Robert Half?
Job Details
Description
We are offering an exciting opportunity for a Help Desk Analyst I in the manufacturing industry based in Frankfort, Kentucky. In this role, you will be responsible for the installation, modification, and minor repair of computer hardware and software systems. You will also provide technical advice and support to system users, ensuring the smooth operation of our information systems.
Responsibilities:
Installation and uninstallation of software as required, including the application of software patches
Maintenance of computer hardware and software systems, ensuring optimal functionality
Providing technical advice and support to system users, addressing hardware and software errors
Proactive identification and resolution of potential issues to prevent larger problems
Logging of all problem calls in the helpdesk tracking system, including categorization of information and prompt response to users
Execution of network backups, maintaining the integrity of the system through periodic testing
Communication with the IS manager regarding all activities, providing suggestions for improvements and documenting these in a suitable format
Adherence to cyber-security requirements in line with NIST, ISO/IEC 27001, IATF, and HIPPA standards
Undertaking of additional projects as assigned, ensuring familiarity with all IS standards and procedures
Support of company goals by understanding how IS fits into the larger business context.
Requirements
Entry-level position requiring 0 years of experience in a related field.
Familiarity with Mac computers and Apple devices is crucial.
Proficiency in Microsoft software and applications is required.
Experience with Active Directory is necessary.
Basic understanding of computer hardware is essential.
Knowledge in configuration management is a plus.
Ability to perform basic troubleshooting to resolve issues.
Candidates must be ready to work in a manufacturing industry setting.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are offering an exciting opportunity for a Help Desk Analyst I in the manufacturing industry based in Frankfort, Kentucky. In this role, you will be responsible for the installation, modification, and minor repair of computer hardware and software systems. You will also provide technical advice and support to system users, ensuring the smooth operation of our information systems.
Responsibilities:
Installation and uninstallation of software as required, including the application of software patches
Maintenance of computer hardware and software systems, ensuring optimal functionality
Providing technical advice and support to system users, addressing hardware and software errors
Proactive identification and resolution of potential issues to prevent larger problems
Logging of all problem calls in the helpdesk tracking system, including categorization of information and prompt response to users
Execution of network backups, maintaining the integrity of the system through periodic testing
Communication with the IS manager regarding all activities, providing suggestions for improvements and documenting these in a suitable format
Adherence to cyber-security requirements in line with NIST, ISO/IEC 27001, IATF, and HIPPA standards
Undertaking of additional projects as assigned, ensuring familiarity with all IS standards and procedures
Support of company goals by understanding how IS fits into the larger business context.
Requirements
Entry-level position requiring 0 years of experience in a related field.
Familiarity with Mac computers and Apple devices is crucial.
Proficiency in Microsoft software and applications is required.
Experience with Active Directory is necessary.
Basic understanding of computer hardware is essential.
Knowledge in configuration management is a plus.
Ability to perform basic troubleshooting to resolve issues.
Candidates must be ready to work in a manufacturing industry setting.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
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