What are the responsibilities and job description for the Help Desk Analyst I position at Robert Half?
Job Details
Description
We are offering a long term contract employment opportunity for a Help Desk Analyst I. The role is located in WINDSOR, Connecticut, United States. As a Help Desk Analyst I, you will be responsible for providing both onsite and remote technical support to a diverse group of users, working closely within a small IT support team.
Responsibilities:
Provide technical support to onsite and remote users, addressing and resolving queries and issues efficiently
Collaborate effectively within a small IT support team to ensure seamless IT operations
Utilize your proficiency in Windows and Windows 10 to troubleshoot and resolve system issues
Deliver deskside support as needed, enhancing user experience and system functionality
Monitor and maintain the IT infrastructure, ensuring optimal performance and user satisfaction.
Requirements
Applicant must have a minimum of 1 year of experience in a similar role within the pharmaceutical industry.
Proficiency in Windows operating system is essential.
Knowledge of Windows 10 operating system is required.
The ability to troubleshoot and resolve technical issues is necessary.
Strong communication skills, both written and verbal, are required to effectively assist users.
The candidate must have excellent problem-solving skills and the ability to think critically.
It's important for the applicant to have strong customer service skills.
Familiarity with ITIL processes would be advantageous.
The ability to work well within a team and independently is required.
The candidate must be able to multitask and prioritize effectively in a fast-paced environment.
A willingness to continually learn and stay up-to-date with industry trends and new technologies is expected.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are offering a long term contract employment opportunity for a Help Desk Analyst I. The role is located in WINDSOR, Connecticut, United States. As a Help Desk Analyst I, you will be responsible for providing both onsite and remote technical support to a diverse group of users, working closely within a small IT support team.
Responsibilities:
Provide technical support to onsite and remote users, addressing and resolving queries and issues efficiently
Collaborate effectively within a small IT support team to ensure seamless IT operations
Utilize your proficiency in Windows and Windows 10 to troubleshoot and resolve system issues
Deliver deskside support as needed, enhancing user experience and system functionality
Monitor and maintain the IT infrastructure, ensuring optimal performance and user satisfaction.
Requirements
Applicant must have a minimum of 1 year of experience in a similar role within the pharmaceutical industry.
Proficiency in Windows operating system is essential.
Knowledge of Windows 10 operating system is required.
The ability to troubleshoot and resolve technical issues is necessary.
Strong communication skills, both written and verbal, are required to effectively assist users.
The candidate must have excellent problem-solving skills and the ability to think critically.
It's important for the applicant to have strong customer service skills.
Familiarity with ITIL processes would be advantageous.
The ability to work well within a team and independently is required.
The candidate must be able to multitask and prioritize effectively in a fast-paced environment.
A willingness to continually learn and stay up-to-date with industry trends and new technologies is expected.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $20 - $23
